Privacy Policy

1. Introduction

TechNurture (PVT) Ltd ("TechNurture", "we", "us", or "our"), a subsidiary of Lusako Group, is dedicated to delivering premium, trustworthy appliance maintenance, installation, and repair services across Sri Lanka. We respect your privacy and are committed to protecting the personal data you share with us when visiting our website, booking on-site technician visits, purchasing maintenance plans, or contacting customer support.

2. Information We Collect

Depending on how you interact with our platform and services, we collect the following categories of information:

• • Contact & Identity Data:Name, email address, telephone numbers, and physical property address (including province, district, and landmark details for technician routing).
• • Service & Equipment Data:Appliance type, brand, model numbers, reported issues, maintenance schedules, and past repair history.
• • Billing & Transaction Details:Invoices, payment receipts, Annual Maintenance Contract (AMC) subscriptions, and quotation records processed via secure payment partners.
• • Technical & Usage Data:IP address, browser type, device information, and essential website session cookies to maintain site security and optimal performance.

3. How We Use Your Information

We use collected information solely for legitimate business purposes, including:

• • Dispatching qualified technicians and completing on-site repairs, servicing, or inspections.
• • Sending appointment reminders, dispatch notifications, and warranty documentation via SMS, WhatsApp, or email.
• • Processing billing transactions, issuing tax receipts, and managing service agreements.
• • Monitoring site security, preventing fraudulent activity, and analyzing user feedback to refine our service quality.
• • Complying with regulatory obligations under the laws of Sri Lanka, including the Personal Data Protection Act No. 9 of 2022.

4. Data Protection & Security

We implement administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, loss, alteration, or disclosure. All web traffic and data transmissions are encrypted using standard SSL/TLS protocol. Access to customer records is restricted to authorized operations personnel and field technicians strictly on a need-to-know basis.

5. Data Sharing & Disclosure

TechNurture does not sell, rent, or trade customer information to commercial third parties. We may share necessary details only with:

• • Authorized service technicians and regional logistics team members assigned to your booking.
• • Certified payment gateways and financial institutions to process payments securely.
• • Cloud hosting and IT service providers bound by strict confidentiality and data protection agreements.
• • Legal or law enforcement authorities if required by Sri Lankan law or court order.

6. Cookies & Tracking

Our website uses essential functional cookies to manage sessions, security, and preferences. We do not employ intrusive tracking cookies or cross-site behavioral ad profiling. You can adjust your browser settings to decline non-essential cookies, though certain site features may be affected.

7. Your Rights & Choices

You have the right to request access to the personal data we hold about you, request corrections to out-of-date information, or request the deletion of your account records where legally permissible. To exercise your privacy rights, please contact our team using the details below.